Updated: Mar 10
What is the role of a Cisco warranty?
Warranty is to remedy manufacturing defects, not issues relating to the proper operation of devices or systems.
Cisco’s standard 90-day warranty is typically a sufficient amount of time to uncover manufacturing defects not found during the robust quality assurance processes; however, some products have longer warranty periods.
What is included in a Cisco warranty?
Technical Assistance Center (TAC) support,
access to online resources
or any of the additional benefits obtained under a support service contract.
It is the responsibility of Cisco or Cisco’s designated representative to repair and/or replace the Cisco product within the time frame identified in the warranty card or license agreement that accompanied the originally purchased Cisco product. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
What are the the elements covered under Cisco Warranty?
This guarantees that the hardware will be free of defects in material and workmanship under normal use, or it will be replaced by Cisco or Cisco’s designated representative.
This guarantees that the physical media are free from defects, or they will be replaced by Cisco.
Also, the warranty guarantees that the software generally conforms to the published specifications for the product. Software is provided "as is," and in no event does Cisco warrant that the software is error free or that customer will be able to operate the software without problems or interruptions. Warranty does not include software updates.
Cisco Smart Net Total Care™
The Smart Net Total Care service helps you solve problems faster, improve operational efficiency, and reduce the risk of downtime.
Service helps protect your investment and derive maximum value from your Cisco products.
Delivered by Cisco and backed by your trusted partner.
This comprehensive service includes access to the
Cisco Technical Assistance Center (TAC) 24 hours a day, 365 days a year,
Cisco IOS® Software updates,
and expedited hardware replacement when needed.
For more details, visit https://www.cisco.com/c/en/us/products/wireless/service-listing.html
*8x5xNBD service is delivered 8 hours a day, 5 days a week (weekdays), by next business day.